How can we help you?

Click 'Sign Up' in the top right corner, choose your role (Student or Tutor), and fill in your details. You'll receive a verification email to activate your account.

Yes! Creating an account and browsing tutors is completely free for students. We only charge a small service fee when you book a session.

Use our search feature to filter tutors by subject, location, price range, and availability. You can also read reviews and view tutor profiles before booking.

Find a tutor you like, view their available time slots, select a date and time, choose online or in-person, and complete the payment. You'll receive instant confirmation.

We accept GoPay, OVO, DANA, QRIS, bank transfers, and credit/debit cards. All payments are processed securely.

Yes! You can cancel or reschedule up to 24 hours before the session for a full refund. Cancellations within 24 hours may incur a fee.

Payment is processed immediately when you confirm your booking. The tutor receives payment after the session is completed.

Click 'Become a Tutor', create your profile, add your qualifications and subjects, set your hourly rate and availability. After verification, you can start accepting bookings!

You keep 95% of your session fee - Bimbeli only keeps 5%! Set your own hourly rate based on your experience and qualifications. Top tutors earn millions per month!

Earnings from completed sessions are transferred to your bank account every week on Mondays. You need a minimum balance of Rp 100,000 to withdraw.

Absolutely! You can offer online sessions, in-person sessions, or both. Set your preferences in your profile settings.

Click 'Forgot Password' on the login page, enter your email, and you'll receive a password reset link within minutes.

We provide an integrated video call link for each session. Simply click 'Join Session' at your scheduled time - no additional software needed!

Contact our support team at support@bimbeli.com or use the live chat feature. We typically respond within 2 hours during business hours.